L. Garry DeMayo
EXECUTIVE VICE PRESIDENT
Garry started with USA Parking in 1983 as Assistant Controller and was named to his current position in 1998. Garry is responsible for the review and imple-mentation of new parking technologies. He oversees all corporate financial activities including asset management. His 28 years experience in operations and the transportation industry have played an instrumental role in our consult-ing for stadium arena parking expansions. Garry has the responsibility of man-aging the transition and training for our Five Diamond properties. Garry at-tended William Patterson University in New Jersey where he received his bachelor’s degree in Accounting.
Michael R. Sears
VICE PRESIDENT OF OPERATIONS/GENERAL MANAGER
Mike has been with USA Parking since 1999 and has over 20 years experience in the parking industry. Mike is focused on urban development to include developing and operating specialty parking programs for retail and entertainment oriented projects. Mike is responsible for the compliance of revenue control and oversees the daily operation of our self-parking properties. Prior to coming to USA, he directed business development and operations in various markets throughout the United Sates for 10 years at an international parking company and for 5 years at a mid-west regional company. Mike is a graduate of Western Kentucky University and is a Certified Parking Facility Manager.
Daniel L. Brown
DIRECTOR OF OPERATIONS
Dan started with USA Parking in 1988 as a valet attendant and moved quickly in ranks to a parking manager at the Hyatt Regency Pier 66 in Ft. Lauderdale. He was appointed general parking manager at the Boca Raton Resort & Club in 1997, which at the time was our largest resort valet location. In 2001, Dan entered his current position and now oversees all auto dealership valet operations, special events, Dolphin Stadium valet, all valet operations in Broward county. He maintains relationships and open communications with all clients, managers and vendors to ensure the quality of client and guest satisfaction. Dan attended Broward Community College with a major in Business Administration.
Julie Serrao
VICE PRESIDENT OF BUSINESS ADMINISTRATION
Julie joined USA Parking in November of 2010 and brought with her over 20 years of operations, management and marketing experience in the transporta-tion industry. As Vice President of Business Administration, she plays an inte-gral part in the overall growth and leadership of the organization. Her respon-sibilities include contract execution and oversight, business development, and overall organizational advancement. Julie graduated from Kansas State Uni-versity with a Bachelor’s Degree in Business.
Lisa A. Lines
VICE PRESIDENT TRAINING AND DEVELOPMENT
Lisa began her career with USA Parking in 1988 as a valet attendant and in 1995 was appointed Director of Training with the creation of USA University. Currently, Lisa is VP of Training and Development and is responsible for all training material, quality assurance and developing talent in our associates. The training received at USA Parking University and it’s satellite locations include: USA Management Institute Modules, Aggressive Hospitality, Customer Service Recovery, Loss Prevention and Standard Operating Procedures as well as our New Hire Orientations and live on-the-curb training. Lisa earned her B.A. degree in Mass Communications at the University of South Florida and is a certified “Talent Plus” staff interviewer.
Christina R. Combs
VICE PRESIDENT OF QUALITY AND TRAINING - CPS
Christina joined USA Parking in May of 2010. She brings over 17 years of operations, management, human resources and training experience in the hospitality industry. Over 15 years of her tenure was completed with The Ritz-Carlton Hotel Company. As Vice President of Quality and Training, she plays an integral part in driving our company’s service standards, culture and man-aging quality assurance. Her responsibilities include all training and develop-ment materials, quality assurance, leadership of regional training directors, all Central Parking University locations and curriculum and overall organizational advancement. Christina has earned her (CHT) Certified Hospitality Trainer certification and is a graduate of The University of Florida with a Bachelors Degree in Economics.
Viviana Garcia
DIRECTOR OF TRAINING
Viviana began her career with USA Parking in 2002 as a ramp supervisor. After working at various USA Parking properties, she entered the USA Manager-in-Training program and was promoted to property manager five months later at our prestigious Ritz Carlton Hotel and Residences in Coconut Grove. Viviana’s commitment to excellence began with implementing AAA 5 Diamond Service standards and together with her associates achieved the AAA 5 Diamond status at the hotel. In January 2006, Viviana joined the USA Parking University Team. Viviana will assist with all aspects of training both in the classroom and in the field training. Viviana earned her Associates degree in Business Administration at El Camino College in California. She brings to us eight years of private trust banking experience as well as two years as a top producer for a leading staffing firm.
Jennifer Meyer
DIRECTOR OF HUMAN RESOURCES
Jennifer joined USA Parking in April of 2005 and brought with her over ten years of Human Resource, operations and management experience. Jennifer has had extensive experience in all aspects of the parking industry and now supports over 2,100 associates. She is responsible for maintaining Federal and State employment regulations which include: recruiting, background checks, benefits, selection of management staff, training and development, diversity, policy and procedures and associate relations across the US and Puerto Rico. She also conducts training curriculums for all associates including managers, supervisors, and travels frequently to conduct human resources evaluations at each location. She is currently affiliated with Society for Human Resource Managers (SHRM), has earned her PHR (Professional in Human Resources), and has a paralegal degree.
Zaccheus Gutilla
TRAINING MANAGER DENVER; GUEST SERVICES MGR EMBASSY SUITES
Zack began his hospitality career as a valet attendant in 1998 working at proper-ties in Columbus, Ohio; Daytona Beach, Florida and most recently Denver, Colo-rado. Zack currently services as the valet and bell services manager for the Em-bassy Suites Denver. Always focused on becoming a better valet and improving the quality and level of hospitality, Zack naturally took on the responsibility of training all new hires in the city. His responsibilities now include conducting all new hire training, hospitality training as well as being a member of the Quality Management Team in Denver. With exacting standards of exceeding every guest’s expectations, Zack is always working to keep our associates motivated and focused on the highest possible levels of service. Zack earned a B.A. De-gree in Education and a minor in Philosophy at The Ohio State University.
Brian R. Keyes
CONTROLLER
Brian joined USA Parking in 1997 as the accounts receivable and accounts payable administrator. Brian has held a variety of positions that have added to the knowledge and understanding of all USA accounting functions. In 2004, Brian was promoted to Accounting Administrator and in 2006 was appointed to his current position as controller.
Bill Patten
ACCOUNTING SUPERVISOR
Bill Patten joined USA Parking in 2006 as the Accounting Supervisor. Bill comes to us with over 13 years management and accounting experience. He is responsible for audits, billing and the supervision of the accounts payable and accounts receivable clerks. Bill received his bachelor’s degree in Hospitality Management from the University of Alabama. Bill is currently working on his MBA with a concentration in accounting.
Nixon Joseph
PAYROLL MANAGER
Nixon joined USA Parking in 1995 as payroll manager and brought with him 9 years ex-perience in various accounting positions. As the payroll manager of our own in-house payroll system, Nixon is responsible for the payroll of over 2,000 USA associates across the US and Puerto Rico. In addition to his payroll functions, he also is directly responsible for our personnel department which includes verifying employment and maintaining all associate files and records. Nixon graduated from Broward Community College with a major in accounting.
Noel Garcia
HOTEL ASSET MANAGER
Noel started with USA Parking in 2001 as assistant manager for the Ritz-Carlton, Key Bis-cayne valet operation. He has worked as Parking Manager at Village of Merrick Park Mall, Ritz-Carlton, South Beach, Fontainebleau Hotel Miami and in 2006 at The Brown Palace in Denver Colorado. In 2010 he was promoted to Hotel Asset Manager at the cor-porate office to help on all statistics and research for all USA Parking and Central Parking Hotel Valet locations. Noel graduated in Venezuela in 1996 in computer engineering.
Todd Nevill
VP OF BUSINESS DEVELOPMENT - ATLANTA
Todd has over twenty (20) years of experience in commercial real estate, parking man-agement and other commercial real estate related services. Todd was a property man-ager for several Class A commercial office buildings in Washington DC and Atlanta. Prior to joining USA Parking as the Senior Vice President of Business Development, Todd worked with Central Parking as Vice President and Regional Manager for the Southeast-ern Region. Todd earned his undergraduate degree in International Trade from Texas Tech University.
Pedro Chevalier
VICE PRESIDENT OF SALES & MARKETING – MIAMI-DADE COUNTY
Pedro joined USA Parking in 1999 and shortly after was promoted to Parking Manager at our largest hotel valet operation. Since then Pedro has successful opened multiple hotel valet locations, most notably the Four Seasons Miami Hotel & Tower 2003 and the grand re-opening of the world famous Fontainebleau Miami Hotel in 2008. Currently, Pedro oversees our entire portfolio of hotels in Miami-Dade County where our client list is very exclusive: Ritz-Carlton, Four Seasons, Marriott and Fairmont.
Phillip Ryan Hulsey
REGIONAL OPERATIONS MANAGER – DENVER AND MIDWEST REGION
Ryan began his career with USA Parking in February of 1999 as a ramp supervisor at a prestigious AAA Five Diamond Hotel. After holding several leadership positions within the company, Ryan is now the Regional Operations Manager and is responsible for all valet assets in Colorado and the Midwest Region. Ryan is currently responsible for the estab-lishment of new business and maintenance of all service and operating standards for the company’s assets within his region. Ryan attended Georgia State University with a major in Business Administration.
John Compton
REGIONAL OPERATIONS MANAGER – WASHINGTON DC AND NORTHEAST
John has been managing AAA Four and Five Diamond properties for USA Parking since 1993 and was recently promoted to his current position as Regional Operations Manager for USA and Central Parking based in Washington DC. John’s parking management ca-reer began with Harbor Beach Marriott and culminating with The Ritz-Carlton, Half Moon Bay. John has participated in more than fifty (50) hotel valet parking start-up operations and has extensive knowledge of Ritz-Carlton standards for valet parking, door and bell services. John is a graduate of Northern Michigan University with a degree in Criminal Justice.
Ryan Ross
RISK MANAGER
Ryan joined USA Parking in 2002 as a valet attendant at one of our Marriott locations. Ryan’s dedication, outstanding guest service and problem solving skills gave him the opportunity to move quickly in the system and joined the corporate staff as Risk Manager in 2004. Ryan is in charge of our claims services department which handles all claims, risk management, loss control, worker’s compensation and administration of insurance for all entities of USA Parking.
Art Gonzalez
AREA OPERATIONS MANAGER – MIAMI-DADE COUNTY
Art began his career with USA Parking January 1, 2005. Art has been in the parking and hospitality business for over twenty-five years. Art is currently our Area Operations Man-ager for Miami-Dade County. His responsibilities include client relations, quality assur-ance and property audits as well as revenue control oversight and new business develop-ment. Art has earned a BLS from Barry University in Miami.
Javier Alonso
GENERAL MANAGER – FORT LAUDERDALE/HOLLYWOOD INT’L AIRPORT
Javier has been in his current position at USA Parking since 2004 and has been with USA parking since 2001. Javier has extensive knowledge of parking access and revenue con-trol system including Amano McGann, Federal APD, Scheidt-Bachmann, Computerized Valet Parking System (CVPS) and Automated Valet Parking Manager (AVPM). He is also responsible for all equipment design and CAD drawings. Javier is a graduate of Golden Gate University in San Francisco and has a B.S. in International Management.
Sean Merritt
AREA OPERATIONS MANAGER – ATLANTA
Sean began his career with USA Parking in 2006 as a General Manager of Parking at The Boca Raton Resort and Club, the company’s largest hotel valet operation. Sean was relo-cated and served as the Valet Parking Manager at The Ritz-Carlton, Buckhead Sean cur-rently serves as the Area Operations Manager – Atlanta. The USA portfolio in Atlanta includes three (3) AAA Five Diamond hotels and two (2) Starwood brands as well as other valet operations. Sean is responsible for the support of all new business, staffing, training, maintaining five diamond service levels and revenue compliance while identifying and mentoring more than twenty (20) managers. Sean has over thirteen (13) years experi-ence in the hospitality industry and attended Middle Tennessee State University with a major in Business Marketing.
Juan M. Alvarez
AREA OPERATIONS MANAGER – PHOENIX
Juan is a parking industry veteran with more than fifteen (15) years of parking experience as a commercial parking operator, parking consultant and currently as the Area Opera-tions Manager for the State of Arizona. Mr. Alvarez oversees all facets of valet operations and market development. Prior to joining USA Parking System he was previously the Senior Operations Manager for the Miami Parking Authority. He was responsible for sev-eral divisions that generated over $30 million in revenue which encompassed approxi-mately 30,000 parking spaces on and off-street. He has knowledge in Florida, Colorado and California which has given him the exposure to the different markets and practices in our industry. This offers him a unique vantage point to successfully integrate business efficiencies in any parking, valet and transportation organization.
Toni Jacobsson
PRESIDENT, T.M.J. INC.
Toni, sole owner of T.M.J. Inc., a certified Woman Minority Business Enterprise (WMBE), has been associated with USA Parking since 1985. T.M.J. currently serves as a minority partner in Joint Ventures with USA Parking for several major accounts which include: Port Everglades Garages, Ft. Lauderdale/Hollywood Int’l Airport in Ft. Lauderdale; BankAtlantic Center in Sunrise, FL; The City of West Palm Beach; Piedmont Triad Airport and Wilmington Airport in North Carolina. In addition, T.M.J. is responsible for all USA Parking accounting functions. Toni attended Robert Morris College in Pittsburg where she majored in Business.