Exceptional Quality Standards
We are committed to quality assurance and it starts with our company’s core values. We are dedicated to training. With the creation of USA Parking University and appointment of a VP of Training and Development, a Director of Quality and Hospitality and several Regional Training Managers in the field, USA has continued to dominate the parking and hospitality management industry by emphasizing aggressive hospitality, quality and operational excellence.
USA Parking has created a culture of excellence and attention to every detail. We assure our clients that their guests and visitors are receiving the absolute pinnacle of service possible. Our neat, clean and polite staff is managed expertly by our on-site management team. We mentor and develop those management teams by utilizing internal and external audit tools.
We believe that a strict selection process and training continuity is the key to success in our industry. We have become the parking industry’s leader in revenue and cost controls, enlivening five diamond service standards by adhering to a very specific set of Standard Operating Procedures (SOP’s). To assure compliance to our SOP, we conduct a 100-point operational audit every quarter at each location.
Besides our internal audits tools, we partner with external audit companies who perform “mystery shops” at our locations on a pre-set rhythm or on-demand.
We also monitor our performance through our client’s own guest service scores. We actively seek out feedback from our clients as well as web-based travel sites such as Trip Advisor and will tailor “needs based” training sessions should we see any negative trends.